Our client are currently hiring Level 1 Support Specialists to work within their Operations team to help support customers with content
distribution platforms. Our client's platforms allow content to be activated across multiple B2B and B2C destinations in a scalable, customisable and
extendable way. In 2018 our client delivered over 55,000 live sporting & entertainment events across their Video and Data products – This client is proven
to provide the world’s most dynamic and interactive digital experiences that are shaping the future of digital streaming.
• Provide fast and accurate customer service.
• Learn the platforms and advanced troubleshooting of the streaming architecture.
• Work effectively with the content delivery teams to achieve results.
• Execute the extensive anti-piracy measures.
• Document and retain ever-evolving workflows and resolutions.
• Fearlessness and pro-activeness. Our client deals with live video and data.
• Every minute counts. Make fast decisions and have them be right.
• Customer service experience. Strong written communication.
• Able to work shift patterns, including weekends and overnights - This is a 24/7/365 operation.
• Details matter to you. A lot.
• You always put yourself in the users’ shoes.
• You are passionate about online media.
• You constantly raise the bar for yourself and the team.
• You think fast on your feet and can translate a concept to a sequence of actions very quickly and accurately.
Required skills and experience:
• Experience in a B2B / B2C contact centre environment.
• Strong written customer service experience.
• Experience of working with ticketing systems such as Zendesk.
• Microsoft Office inc. Outlook, & Google Docs.
Desired skills and Experience:
• Digital customer contact experience, preferably within a streaming or sports environment.
• Experience troubleshooting Android & iOS device issues.
• Tech savviness – you’re up-to-date with the latest trends.
• Sports fan, with working knowledge of sports websites.
Salary £25,000 Per Annum
Job Level: Entry Level
Send CVs to firstname.lastname@example.orgContact Name: